The Most Effective ITIL® 4 Specialist High Velocity IT Exam Preparation
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Curriculum
1. LESSON 01 COURSE INTRODUCTION
- Brief Introduction of ITIL HVIT Course
2. LESSON 02 HIGH VELOCITY NATURE OF DIGITAL ENTERPRISE
- High Velocity Nature of Digital Enterprise
- Key Concepts of High Velocity IT
- Digital Technology
- Digital Organization
- Digital Transformation
- IT Transformation
- Digital Products
- Service Interactions
- High Velocity IT Objectives
- Techniques for Valuable Investments
- Techniques for Fast Development
- Techniques for Resilient Operations
- Techniques for Co-Created Value
- Techniques for Assured Conformance
3. LESSON 03 DIGITAL PRODUCT LIFE CYCLE
- Digital Product Life Cycle
- ITIL Operating Model
- Digital Product Life Cycle
- Digital Product Life Cycle: Customer's Perspective
- The ITIL Service Value Chain
- Value Chain Activities Combined with DevOps
- Service Consumer and Service Provider Interactions
- Value Streams
- Making Value Streams Effective
- The Four Dimensions of Service Management
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Four Dimensions: External Factors
4. LESSON 04 HVIT APPROACHES
- High Velocity IT Approaches
- Key Characteristics of High Velocity IT
- Lean
- Agile
- Resilient
- Continuous
- HVIT Characteristics to Co-create Value
- Key Behavior Pattern
- Models and Concepts of HVIT Culture
- Ethics
- Ethical Behavior
- Ethical Behavior - Artificial Intelligence
- Ethics - Typical Behavior Patterns
- Design Thinking
- Design Thinking: Behavior Patterns
- Safety Culture
- Working in Complex Environments
- Complexity Thinking: Cynefin Model
- Working in Complex Environments Behavior: Patterns
- Lean Culture
- Elements of Lean Culture
- Lean Culture Behavior: Patterns
- ITIL Continual Improvement Model
- Toyota Kata
- The OODA Loop
- Continual Improvement Behavior: Patterns
5. LESSON 05 HIGH VELOCITY IT TECHNIQUES
- High Velocity IT Techniques
- Valuable investments
- Prioritization Techniques
- Other Prioritization Techniques
- Minimum Viable Products and Services
- Practices for Minimum Viable Products and Services
- Product or Service Ownership
- AB Testing
- Portfolio Management
- Portfolio Management Practice - Success Factors
- Ensuring Sound Investment Decisions
- Ensuring Continual Improvement of Portfolios
- Fast Development
- Infrastructure as Code
- Practices for Infrastructure as Code
- Loosely Coupled Information System Architecture
- Practices for Loosely Coupled Information System Architecture
- Reviews and Retrospectives
- Blameless Postmortems
- Continual Business Analysis
- Practices for Continual Business Analysis
- Continuous Integration, Delivery, and Deployment
- Practices for CI-CD
- Continuous Testing
- Types of Software Testing
- Kanban
- Architecture Management
- Architecture Management Success Factors
- Business Analysis
- Business Analysis: Success Factors
- Deployment Management
- Service Validation and Testing
- Service Validation and Testing: Success Factors
- Factors for Test strategy
- Software Development and Management
- Software Development and Management: Success Factors
- Resilient Operations
- Technical Debt
- Chaos engineering
- Chaos Monkey
- Definition of Done
- Definition of Done: Considerations
- Definition of Done: High Impact Practices
- Version Control
- Version Control: High Impact Practices
- AIOps
- AIOps: High Impact Practices
- ChatOps
- Site Reliability
- Site Reliability Engineering - High Impact Practices
- Availability Management
- Availability Management: Success Factors
- Capacity and Performance Management
- Capacity and Performance Management: Success Factors
- Measure, Assess, and Report Performance and Capacity
- Monitoring and Event Management
- Monitoring and Event Management - Success Factors
- Ensuring Availability of Data
- Problem Management
- Service Continuity Management
- Service Continuity Management - Success Factors
- Infrastructure and Platform Management
- Infrastructure and platform management: Success factors
- Meeting the Organization's Needs
- Co-Created Value
- Co-Created Value in HVIT Environments
- Service Experience
- Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer Review
- Information Security Management
- Information Security Management: Success Factors
- Risk Management
- Establish Governance and Nurture Culture
- Risk Analysis
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About ITIL® 4 Specialist High Velocity IT Certification
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Your Path to Acing Your
ITIL® 4 Specialist High Velocity IT
Exam
Learn when the transformation to high-velocity IT is desirable and feasible
Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
Learn how the service provider ensures valuable investments are achieved
Learn how the service provider ensures assured conformance is achieved
Understand the digital product life cycle in terms of the ITIL ?operating model?.
Learn how the service provider ensures co-created value is achieve
Understand the Exam Format
Familiarize yourself with the exam structure, question types, and time limits.
1
2
3
4
5
6
7
Learn when the transformation to high-velocity IT is desirable and feasible
Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
Learn how the service provider ensures valuable investments are achieved
Learn how the service provider ensures assured conformance is achieved
Understand the digital product life cycle in terms of the ITIL ?operating model?.
Learn how the service provider ensures co-created value is achieve
Understand the Exam Format
Familiarize yourself with the exam structure, question types, and time limits.
Familiarize yourself with the exam structure, question types, and time limits.
Learning Objectives
1
Become an ITIL 4 Specialist: High Velocity IT Maestro
Master the art and science of IT service management in high-velocity environments.
2
Conquer the ITIL 4 Specialist: High Velocity IT Landscape
Navigate the complex terrain of ITIL 4 Specialist: High Velocity IT, mastering its key concepts, principles, and best practices.
3
Unleash the Power of High Velocity IT
Learn to deliver IT services effectively in fast-paced, agile organizations.
4
Master the ITIL 4 Value Chain in High Velocity Environments
Understand how to apply the ITIL 4 Value Chain in high-velocity contexts, optimizing for speed and agility.
5
Navigate the ITIL 4 Practitioner Level
Build upon your ITIL 4 Foundation knowledge to delve deeper into the specialist level, focusing on high velocity IT.
6
Prepare for the ITIL 4 Specialist: High Velocity IT Challenge
Develop effective study strategies, practice with mock exams, and stay updated on the latest ITIL 4 trends and best practices for high-velocity environments
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Who This Course Is For
IT Service Manager
Service Transition Manager
Service Operations Manager
Service Delivery Manager
Service Design Manager
IT Asset and Configuration Manager
Prerequisites and Eligibility
No formal prerequisites: Anyone can take the certification exam
It is highly recommended to have the ITIL 4 Foundation certification before taking the Specialist High Velocity IT certification.
A basic understanding of Agile and DevOps principles and practices can be beneficial.
Experience working in fast-paced IT environments can be helpful in understanding the concepts covered in the certification.
It is highly recommended to have the ITIL 4 Foundation certification before taking the Specialist High Velocity IT certification.
A basic understanding of Agile and DevOps principles and practices can be beneficial.
Experience working in fast-paced IT environments can be helpful in understanding the concepts covered in the certification.
Maximize Your ITIL® 4 Specialist High Velocity IT Exam Success.
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