ITIL® 4 Specialist Drive Stakeholder Value IN TEMBURONG , BRUNEI
Overview
ITIL® 4 Specialist: Drive Stakeholder Value is a module within the ITIL 4 framework, which is a widely recognized approach to IT service management. This module focuses on understanding stakeholder needs and driving value through services. It's essential for professionals who are involved in managing stakeholder relationships and ensuring that services meet stakeholders' expectations and bring value to the business.
Training Options
Classroom Training - Experience real-world situations and learn directly from active practitioners with accredited industry experts, and advance your knowledge through in-class activities.
Live Virtual Training-Attend instructor-led live online sessions from anywhere.
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Course Curriculum
Here are the key components and aspects covered in the ITIL 4 Specialist: Drive Stakeholder Value module:
- Introduction to Stakeholder Value and CxPs (Customer Experience Practices):
- Understanding the concepts of value co-creation and the role of stakeholders in service delivery.
- The Customer Journey:
- Analyzing and designing customer journeys to meet customer and business needs.
- Guiding Principles for Driving Stakeholder Value:
- Applying ITIL guiding principles to drive value for stakeholders.
- Engagement and Interaction:
- Establishing effective engagement and interaction with stakeholders.
- Communication and Stakeholder Management:
- Effective communication and management strategies to ensure stakeholder satisfaction and value realization.
- Relationship Management and Supplier Management:
- Building and managing relationships with stakeholders and suppliers to enhance value.
- Measuring and Demonstrating Value:
- Defining and using key performance indicators (KPIs) and metrics to measure and demonstrate value.
- CSF (Critical Success Factors) and Risks:
- Identifying critical success factors and managing risks related to stakeholder engagement and value co-creation
Course Details
Type: Forty (40) multiple choice carrying 1 mark each.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
Pass Score:70% (28 of 40)
We also deliver ITIL® 4 Specialist Drive Stakeholder Value Training across multiple Locations
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Course specific FAQs
FAQs on Project Management Fundamentals
Scholaracad Learning provides 5 different modes of training in the form of:
- Instructor-led live online (virtual) training
- Instructor-led classroom training
- On-site group training
- Focused 1-to-1 training
- Self-paced E-learning
You can enroll for training by following below mentioned points:
- Select a course
- Select a schedule of your choice
- Select the mode of your training
- Click on “Enrol Now” button
- Fill the necessary details to make the payment
- Get all the course materials to prepare for the training
- Join the training on the scheduled date
Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:
- Focused 1-to-1 training can be customized as per your choice
- Group training of more than 5 participants can be customized
- On-site training can be customized as per clients’ requirement
Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.
Once you enroll for training from Scholaracad Learning, you will receive:
- A copy of course material
- Study guide Prepared by SMEs
- Practice Tests
- Retrospective session
- Access to free resources
- Complimentary additional training session
- PDUs for relevant courses
- Course completion certificate/Official certificate
Please check out our refund policy page to know more if you cancel your enrolment.
No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If you would like to know more about a course, you can mail us at support@Scholaracadlearning.com or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.
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