The Most Effective ITIL FOUNDATION Exam Preparation
16 hours of instructer led Training
Innovative, tailor-made solutions for your requirements
Our Flexi Pass offers you the flexibility to repeat the training in one year
200+ Question with Rational to practice
Get Exam Voucher within Training Cost
After Training support for exam prepration
Read More Read Less
ITIL FOUNDATION Among the Highest Paying Certifications
Annual Average Salaries In AED
Sr Consultant
€ 48 K
€ 40 K
€ 65 K
Min
Average
Max
Consultant
€ 48 K
€ 40 K
€ 65 K
Min
Average
Max
IT Manager
€ 48 K
€ 40 K
€ 65 K
Min
Average
Max
Hiring Companies
Read More Read Less
High quality content
Progressive, bespoke content to achieve the learning objective. Includes case studies, examples and assessments
Customized approach
Based on the history, size, location, sector and training objectives of your organisation
Skill Development
Acquire new skills or enhance existing ones.
Competitive Advantage
Stay ahead of industry trends and competitors.
Make a Positive Impact on the World
Use your newfound knowledge to contribute to community.
Create a Culture of Innovation
Encourage peers to think creatively and experiment with new innovation.
Tuition Fee and Training Options
#1 Best Seller
Online Training
Learn in Expert-Led Sessions

Solid Experiential Learning

16 hours of instructor led Training
200+ Question for practice to ace the Exam
Training and Exam cost inclusive
Get trained with ITIL V4 Master

7% off     11 Jan 2025

AED3670 AED 3413.1
Business Group Training
Learn in Expert-Led Sessions

Solid Experiential Learning

Training at Your Facility learn in a collaborative environment.
Customized Training based on your Business needs
Participate in interactive sessions with peers.
Receive guidance from industry experts.
Read More Read Less
Our Learners Love Us
Curriculum

1.1 The basic key definitions of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

1.2 Describing Key Concepts of Creating Value & Services:

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty

1.3 Describes Key Concepts of Service Relationship:

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

2.1 Describe the nature, use, and interaction of the guiding principles

2.2 Explain the use of the guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

3.1 Explain the four dimensions of service management:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

3.1 Explain the four dimensions of service management:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

4.1 Describe the concept of the service value system

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the purpose and other important details about each of the value chain activities:

  • Plan
  • Improve
  • Engage
  • design and transition
  • build and obtain
  • deliver and support

  • 6.1 Recall the purpose of the following ITIL practices:
  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual Improvement
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
  • 6.2 Learn about the various ITIL terms:
  • IT asset
  • Event
  • configuration item
  • Change
  • Incident
  • problem
  • known error

  • 7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain

    • Continual Improvement (including) - continual improvement model
    • Change Enablement
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

     

View More

About ITIL FOUNDATION Certification

When everything is taken into account, the ITIL Foundation course provides you a strong foundation in IT service management, which makes you a valuable resource to businesses that place a high value on effective and efficient IT service delivery. Remember that maintaining up to date with industry best practices and applying ITIL concepts in realistic situations require both continual professional development and practical experience.

When everything is taken into account, the ITIL Foundation course provides you a strong foundation in IT service management, which makes you a valuable resource to businesses that place a high value on effective and efficient IT service delivery. Remember that maintaining up to date with industry best practices and applying ITIL concepts in realistic situations require both continual professional development and practical experience.

The ITIL Foundation course is designed to provide a solid understanding of IT service management principles and practices. While the course doesn't focus on hands-on technical skills, it equips you with practical knowledge and skills that can be applied in various IT service management scenarios. Here are some practical skills you can expect to gain after completing the ITIL Foundation course: Incident Management: Learn how to effectively manage and resolve incidents to minimize downtime and impact on users. Understand the process of recording, categorizing, prioritizing, investigating, and resolving incidents. Problem Management: Acquire skills in identifying and addressing the root causes of recurring incidents to prevent them from happening again. Learn how to conduct thorough problem analysis and implement permanent solutions. Change Management: Understand the change management process, including how to assess, authorize, and implement changes in a controlled and efficient manner. Learn to minimize the risks associated with changes. Service Level Management: Gain practical knowledge in defining, negotiating, and managing service level agreements (SLAs) to meet customer expectations. Learn how to monitor and report on service levels. Service Desk Operations: Understand the role and functions of the service desk. Learn how to provide effective support to users, handle service requests, and escalate issues when necessary. IT Service Continuity Management: Acquire skills in planning for and ensuring the continuity of IT services in the event of a disruption or disaster. Learn how to develop and maintain IT service continuity plans. Capacity Management: Understand the principles of capacity management, including how to ensure that IT resources meet current and future business requirements. Learn how to optimize resource usage and avoid performance issues. Availability Management: Gain practical knowledge in ensuring that IT services are available when needed. Learn how to identify and address potential risks to availability. Financial Management for IT Services: Understand the basics of financial management related to IT services, including budgeting, accounting, and charging for services. Learn how to optimize costs and demonstrate the value of IT services. Service Portfolio Management: Acquire skills in managing the complete set of IT services, including those in development, production, and retirement. Learn how to align the service portfolio with business goals. Risk Management: Learn how to identify, assess, and manage risks related to IT service delivery. Acquire skills in developing risk mitigation strategies. Continual Service Improvement: Develop a mindset of continual improvement. Learn how to identify areas for improvement, implement changes, and measure the impact on IT services.

ITIL v4 is the latest update to the IT Infrastructure Library, a framework for IT service management. It reflects the evolving IT landscape, emphasizing flexibility, value creation, and continuous improvement.

ITIL 4 builds upon ITIL v3 but has a more holistic approach. It focuses on service value system, guiding principles, and practices rather than specific processes.

No, having ITIL v3 certification is not mandatory for ITIL 4. However, transition modules might be available to bridge the knowledge gap.

The ITIL 4 certification scheme offers two main qualifications: ITIL 4 Foundation: Provides a broad understanding of ITIL 4 concepts. ITIL 4 Specialist and Managing Professional modules: Focus on specific areas like creating, delivering, and supporting IT services.

The ITIL 4 Foundation exam is a closed-book, multiple-choice format with a set time limit.

ITIL 4 certification demonstrates your understanding of modern IT service management best practices, making you a valuable asset in organizations seeking to improve their IT service delivery.

ITIL 4 and ISO 20000 (an IT service management standard) are complementary. ITIL 4 provides best practices, while ISO 20000 helps implement them for certification.

ITIL 4 certification is beneficial for IT professionals involved in service design, delivery, and support, including IT service managers, analysts, and consultants.

View More

Your Path to Acing Your ITIL FOUNDATION Exam
Understand the ITIL 4 Framework
Familiarize yourself with the key concepts, principles, and components of ITIL 4.
Study the Core Publications
Pay attention to the key concepts, definitions, and best practices outlined in these publications.
Practice with Sample Questions
Solve numerous sample questions to assess your understanding and identify areas for improvement.
Join a Study Group or Online Community
Collaborate with other ITIL 4 learners to discuss topics, share insights, and stay motivated
Create a Study Plan
Develop a structured study plan that outlines your study schedule, topics to cover, and practice sessions.
Practice Under Exam Conditions
Time yourself to get accustomed to the exam duration and pacing
Get Certified
Ace your Exam
1
2
3
4
5
6
7
Understand the ITIL 4 Framework
Familiarize yourself with the key concepts, principles, and components of ITIL 4.
Study the Core Publications
Pay attention to the key concepts, definitions, and best practices outlined in these publications.
Practice with Sample Questions
Solve numerous sample questions to assess your understanding and identify areas for improvement.
Join a Study Group or Online Community
Collaborate with other ITIL 4 learners to discuss topics, share insights, and stay motivated
Create a Study Plan
Develop a structured study plan that outlines your study schedule, topics to cover, and practice sessions.
Practice Under Exam Conditions
Time yourself to get accustomed to the exam duration and pacing
Get Certified
Ace your Exam
Read More Read Less
Learning Objectives
1
Understand the ITIL V4 Framework
Grasp the core concepts, principles, and components of the ITIL V4 framework.
2
Familiarize Yourself with the ITIL V4 Lifecycle
Learn about the four stages of the ITIL V4 lifecycle: strategy, design, transition, and operate.
3
Understand the ITIL V4 Value Chain
Learn how the ITIL V4 value chain connects IT services to business outcomes.
4
Master the ITIL V4 Practices
Study the key practices within the ITIL V4 framework, such as incident management, problem management, change management, and service level management.
5
Apply ITIL V4 Concepts to Real-World Scenarios
Practice applying ITIL V4 concepts to various IT service management scenarios.
6
Prepare for the ITIL V4 Foundation Exam
Develop effective study strategies and practice with mock exams to assess your knowledge and identify areas for improvement.
Read More Read Less
Who This Course Is For
IT Service Manager
IT Portfolio Manager
Service Transition Manager
Service Operations Manager
Service Asset and Configuration Manager
Service Transition Manager
Prerequisites and Eligibility
There are no formal prerequisites for the ITIL Foundation certification.
This certification is suitable for individuals at all levels of experience.
A basic understanding of IT terminology will be helpful.
Frequently Asked Questions
Career
Benefits
Duration
Certification
Resources
Training
Certification and Career Opportunities

ITIL 4 Foundation certification can enhance your career by:

  • Demonstrating your expertise in IT service management
  • Improving your job prospects
  • Increasing your earning potential
  • Providing professional development
  • Networking opportunities

Yes, ITIL 4 Foundation certification can significantly improve your career advancement prospects.

ITIL 4 Foundation certification can open doors to various IT service management roles, including:

  • IT Manager
  • IT Service Manager
  • IT Operations Manager
  • IT Project Manager
  • IT Consultant

ITIL 4 Foundation certification is highly relevant for IT professionals as it provides a comprehensive framework for managing IT services effectively.

Yes, ITIL 4 Foundation certification can increase your chances of promotion by demonstrating your expertise in IT service management.

ITIL 4 Foundation certification can open doors to new career opportunities and accelerate your career growth.

Yes, ITIL 4 Foundation certification can increase your earning potential by making you a more valuable asset to employers.

ITIL 4 Foundation certification can improve job security by making you more marketable and increasing your chances of finding new employment opportunities.

ITIL 4 Foundation certification is valued in a variety of industries, including:

  • Financial services
  • Healthcare
  • Government
  • Technology

While not strictly essential, ITIL 4 Foundation certification can be beneficial for IT project managers as it provides a framework for managing IT services effectively.

ITIL 4 Foundation certification can significantly enhance your resume by demonstrating your expertise in IT service management.

Yes, ITIL 4 Foundation certification can help you transition to new job roles within the IT service management field.

While ITIL 4 Foundation certification is primarily focused on IT service management, it can also benefit non-IT professionals who need to understand and interact with IT services.

ITIL 4 Foundation certification can provide a solid foundation for transitioning into IT service management roles or other related fields.

After obtaining ITIL 4 Foundation certification, you can consider pursuing advanced ITIL certifications such as ITIL 4 Managing Professional or ITIL 4 Strategic Leader.

ITIL 4 Foundation certification provides a structured framework for IT service management, enhancing your skills and knowledge.

While not always mandatory, ITIL 4 Foundation certification can be a significant advantage for IT management roles.

The long-term career benefits of ITIL 4 Foundation certification include:

  • Increased earning potential
  • Career advancement
  • Job security
  • Professional development
  • Networking opportunities

Yes, ITIL 4 Foundation certification is recognized globally, which can increase your chances of securing international job opportunities.

ITIL 4 Foundation certification can align with career goals in IT service management by providing a solid foundation for your professional development.

ITIL 4 Foundation certification can boost your career by:

  • Demonstrating your expertise in IT service management
  • Improving your job prospects
  • Increasing your earning potential
  • Providing professional development
  • Networking opportunities

ITIL 4 Foundation certification can open doors to various IT service management roles, including:

  • IT Manager
  • IT Service Manager
  • IT Operations Manager
  • IT Project Manager
  • IT Consultant

ITIL 4 Foundation certification can significantly impact your salary expectations by making you a more valuable asset to employers.

The career benefits of ITIL 4 Foundation certification include:

  • Enhanced career prospects
  • Increased earning potential
  • Improved job security
  • Professional development
  • Networking opportunities

ITIL 4 Foundation certification can help with career advancement by:

  • Demonstrating your expertise in IT service management
  • Providing a structured approach to IT service management
  • Opening doors to new career opportunities

ITIL 4 Foundation certification can help you develop skills in:

  • IT service management
  • IT governance
  • IT risk management
  • IT strategy
  • IT operations

ITIL 4 Foundation certification is widely recognized as the leading IT service management certification. It provides a comprehensive framework for managing IT services effectively.

After achieving ITIL 4 Foundation certification, you can consider pursuing advanced ITIL certifications or transitioning into IT service management roles such as IT Manager, IT Service Manager, or IT Consultant.

ITIL 4 Foundation certification can significantly enhance your resume by demonstrating your expertise in IT service management.

Yes, ITIL 4 Foundation certification can help you advance to managerial positions by demonstrating your expertise and leadership skills.

ITIL 4 Foundation certification can make you more competitive in the job market by demonstrating your knowledge and skills in IT service management.

ITIL 4 Foundation certification can help you transition to new job roles within the IT service management field by providing a solid foundation in ITIL best practices.

ITIL 4 Foundation certified individuals can pursue advanced ITIL certifications, attend conferences and workshops, and participate in professional organizations.

ITIL 4 Foundation certification provides a structured framework for IT service management, helping you develop the skills and knowledge needed to manage IT services effectively.

ITIL 4 Foundation certification is valued in a variety of industries, including:

  • Financial services
  • Healthcare
  • Government
  • Technology

To leverage ITIL 4 Foundation certification for promotions, highlight your expertise in IT service management and demonstrate how your skills have contributed to the organization's success.

ITIL 4 Foundation certified professionals often hold job titles such as:

  • IT Manager
  • IT Service Manager
  • IT Operations Manager
  • IT Project Manager
  • IT Consultant

ITIL 4 Foundation certification can provide valuable knowledge and skills for IT project managers, helping them to manage projects effectively and align IT with business objectives.

ITIL 4 Foundation certification can open doors to new career opportunities and accelerate your career growth.

ITIL 4 Foundation certification can provide opportunities to network with other IT professionals and build relationships within the IT industry.

Yes, ITIL 4 Foundation certification is recognized globally, which can increase your chances of securing international job opportunities.

ITIL 4 Foundation certification can enhance your credibility as an IT consultant by demonstrating your expertise in IT service management. This can make you more attractive to clients and increase your chances of securing consulting roles.

The key career advantages of having ITIL 4 Foundation certification include:

  • Enhanced credibility and expertise
  • Improved job prospects
  • Increased earning potential
  • Professional development
  • Networking opportunities

ITIL 4 Foundation certification can provide a solid foundation for your long-term career goals in IT service management by demonstrating your expertise and opening doors to new opportunities.

While not always explicitly required, ITIL 4 Foundation certification can be beneficial for a variety of IT roles, including:

  • IT Manager
  • IT Service Manager
  • IT Operations Manager
  • IT Project Manager
  • IT Consultant

ITIL 4 Foundation certification can demonstrate your expertise in IT service management and leadership skills, which can increase your chances of achieving leadership positions.

ITIL 4 Foundation certification can improve IT service delivery by providing a structured framework for managing IT services effectively.

ITIL 4 Foundation certification can help you manage IT teams more effectively by providing a common language and framework for understanding IT service management.

ITIL 4 Foundation certification can provide a valuable foundation for career development in tech roles, particularly those related to IT service management.

ITIL 4 Foundation certification can enhance project management opportunities by providing a structured approach to managing IT projects and aligning them with business objectives.

ITIL 4 Foundation certification can enhance your credibility as an IT consultant and increase your chances of securing consulting roles.

ITIL 4 Foundation certification can improve job security by making you a more valuable asset to employers and increasing your marketability in the job market.

ITIL 4 Foundation certification can play a significant role in career progression within IT departments by demonstrating your expertise and opening doors to new opportunities.

ITIL 4 Foundation certification can improve your career mobility in IT by making you more marketable and increasing your chances of finding new employment opportunities.

The top benefits of ITIL 4 Foundation certification for IT professionals include:

  • Enhanced credibility and expertise
  • Improved job prospects
  • Increased earning potential
  • Professional development
  • Networking opportunities

ITIL 4 Foundation certification can significantly influence career advancement in IT service management by demonstrating your expertise and providing a solid foundation for your professional development.

ITIL 4 Foundation certification can open doors to various career opportunities, including:

  • IT Manager
  • IT Service Manager
  • IT Operations Manager
  • IT Project Manager
  • IT Consultant

ITIL 4 Foundation certification can enhance your qualifications for IT roles by demonstrating your understanding of IT service management best practices.

Without ITIL 4 Foundation certification, you may miss out on career opportunities and advancement within the IT service management field.

ITIL 4 Foundation certification can improve your job performance in IT roles by providing a structured framework for managing IT services effectively.

ITIL 4 Foundation certification can provide a valuable foundation for career changers who are interested in transitioning into IT service management roles.

ITIL 4 Foundation certification can provide a solid foundation for career growth in IT governance by demonstrating your expertise in IT service management and governance best practices.

ITIL 4 Foundation certification can play a significant role in achieving IT leadership positions by demonstrating your expertise and leadership skills.

ITIL 4 Foundation certification can positively impact your career trajectory in IT services by providing a solid foundation for your professional development and opening doors to new opportunities.

The career development benefits of completing ITIL 4 Foundation training include:

  • Enhanced credibility and expertise
  • Improved job prospects
  • Increased earning potential
  • Professional development
  • Networking opportunities

ITIL 4 Foundation certification can contribute to professional recognition by demonstrating your expertise in IT service management.

The employment benefits of having ITIL 4 Foundation certification include:

  • Improved job prospects
  • Increased earning potential
  • Enhanced job security
  • Career advancement opportunities

ITIL 4 Foundation certification can assist in career planning by providing a clear path for professional development and career advancement within the IT service management field.

ITIL 4 Foundation certified professionals can access a variety of career development resources, including:

  • Professional organizations
  • Networking groups
  • Online courses
  • Conferences and workshops
  • Mentorship programs

View More

Expert Articles on ITIL FOUNDATION
Sat 13, Jul 2024
93
The Power of Network Mapper: Revolutionizing Network Management
Discover the power of network mapping and optimize your operations today.

Read More...

Tue 05, Dec 2023
28
Embracing DevOps: Revolutionizing Software Development and IT Operations
Embracing DevOps: Revolutionizing Software Development and IT Operations

Read More...

Tue 05, Dec 2023
12
The Future of ITIL: Evolving Service Management Practices
The Future of ITIL: Evolving Service Management Practices

Read More...

Need More Information ?

Have more questions or need personalized guidance ?
Earn The Coveted ITIL FOUNDATION Certification

View More