The Most Effective ITIL® 4 Specialist Drive Stakeholder Value Exam Preparation
Understand the scope of directing and planning
Get an overview of the key concepts of Direct, Plan & Improve
Know about the role of GRC and how integration of methods?
Learn how to implement the key principles and methods for continual improvement
Application of the key principles and methods of organizational change management
Get an overview of the key concepts of Direct, Plan & Improve
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ITIL® 4 Specialist Drive Stakeholder Value Among the Highest Paying Certifications
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Improved Organizational Agility
Adapt to changing market conditions and industry trends.
Improved Corporate Social Responsibility
Contribute positively to society and the environment.
Improved Global Competitiveness
Enhance your company's competitive advantage in the global marketplace.
Improved Succession Planning
Identify and develop high-potential employees to fill critical roles.
Improved Organizational Resilience
Build resilience and the ability to withstand challenges.
Improved Customer Loyalty
Foster long-term customer relationships through exceptional service.
Tuition Fee and Training Options
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Online Training
Learn in Expert-Led Sessions

Solid Experiential Learning

24 hours of instructor led Training
200+ Question for practice to ace the Exam
Training and Exam cost inclusive
Quickly and easily access online course materials.
Business Group Training
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Solid Experiential Learning

Training at Your Facility learn in a collaborative environment.
Customized Training based on your Business needs.
Participate in interactive sessions with peers.
Receive guidance from industry experts.
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Curriculum

  • Introduction to ITIL and ITIL 4
  • Recap of ITIL 4 Foundation
  • Recap of core components of ITIL
  • Introduction to DSV
  • Importance of Engagement
  • DSV: Key Terms and Concepts

 Understanding customer journeys
•    Purpose and value of customer journeys
•    Steps involved in customer journeys
•    Stages involved in customer journeys
•    Touchpoints and interactions
•    Mapping customer journeys: Need and purpose
•    Draw a customer journey map
•    Customer experience
•    Key aspects involved in designing customer journeys
•    Design thinking
•    The role of Behavioural Psychology
•    Design and culture
•    Measuring and improving customer journey

 Explore: overview and common pitfalls
•    Explore: from the service consumer and provider perspective
•    Purpose of the organization and different stakeholders
•    PESTLE and SWOT Analysis
•    Objectives and opportunities for service risks and mitigation
•    Identify, evaluate and select service providers
•    Understanding markets
•    Market segmentation
•    Identifying and analyzing service consumers
•    Targeting markets and value proposition
•    Marketplace and marketspace
•    Personalizing and profiling
•    Targeted marketing
•    Brand and reputation
•    Sustainability and triple bottom-line
•    Importance of existing customers

  Introduction to ‘Engage’
•    The purpose of Engage
•    Communicating and collaborating
•    Listening
•    Why care about diversity in communication
•    Types of service relationships – Parts 1 and 2
•    Service relationship
•    Service relationship ladder
•    Service relationship ladder: Creating an environment that allows relationship patterns to emerge
•    Service relationship ladder: Building and sustaining trust and relationships
•    Understanding service provider capabilities
•    Understanding customer needs
•    Supplier and partner relationships
•    Applying Practice: Key aspects of Relationship Management 
•    Applying Practice: Practice Success Factors (PSF) in Relationship Management
•    Applying Practice: Practice Success Factors (PSF) in Supplier Management

 Purpose of ‘Offer’
•    Managing demand and opportunities
•    Shaping and smoothing demand
•    Business case
•    Specifying and managing customer requirements
•    Minimum Viable Product
•    User stories and story mapping
•    Applying the MOSCOW method
•    Weighted Shortest Job First (WSJF)
•    Designing service offerings and user experience
•    Lean thinking
•    Agile software development approach
•    Designing approaches
•    Design for onboarding
•    Selling and obtaining service offerings
•    Applying practice: Business Analysis

  •  Introduction to ‘Agree’
    •    Purpose of Agree
    •    Service value drivers
    •    Service interaction method
    •    Service quality and service level
    •    Characteristics of service
    •    Negotiating and agreeing service
    •    Forms of agreement – Parts 1 and 2
    •    Outcome-based Agreements
    •    Consumer needs to Agreement
    •    Content and structure of SLA
    •    Negotiating and agreeing utility, warranty, and experience
    •    Negotiating and agreeing other terms and conditions
    •    Standardizing and automating agreements
    •    Applying Practice: Service Level Management
    •    Applying Practice: Practice Success Factors (PSF) Part 1
    •    Applying Practice: Practice Success Factors (PSF) Part 2

  •  Purpose of ‘Onboard’
    •    Planning Onboarding
    •    Fostering relationships with users
    •    User engagement and delivery channels
    •    Enabling users for services
    •    Enabling mutual capabilities
    •    Offboarding customers and users
    •    Applying practice: Service Catalogue Management
    •    Practice Success Factors of Service Catalogue Management - Part1
    •    Practice Success Factors of Service Catalogue Management - Part 2
    •    Applying Practice: Service Desk
    •    Applying Practice: Practice Success Factors (PSFs) - Part 1
    •    Applying Practice: Practice Success Factors (PSFs) - Part 2

  •  Purpose of ‘Co-create’
    •    Fostering a service mindset
    •    Service mindset: Provision 
    •    Service mindset: Consumption
    •    Provision of user services
    •    Activities within ongoing Service Interactions
    •    Service requests
    •    Service desk interactions
    •    Exceptions – when things go wrong
    •    Moments of truth
    •    Intelligent disobedience
    •    Customer and user feedback
    •    Nurturing user communities
    •    Applying Practice: Co-create
    •    Applying Practice: Practice Success Factors (PSFs) – Part 1
    •    Applying Practice: Practice Success Factors (PSFs) – Part 2

  •  Purpose of ‘Realize’
    •    Validating service value
    •    Tracking value realization
    •    Service profit chain model
    •    Tracking experience and satisfaction
    •    Assessing and reporting value realization
    •    Evaluating value realization and improving customer journeys
    •    Evaluation, verification and continual improvement
    •    Realizing value for the service provider
    •    Charging and billing
    •    Applying Practice: Portfolio management
    •    Applying Practice: Practice Success Factors (PSFs) – Part 1
    •    Applying Practice: Practice Success Factors (PSFs) – Part 2

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About ITIL® 4 Specialist Drive Stakeholder Value Certification

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Your Path to Acing Your ITIL® 4 Specialist Drive Stakeholder Value Exam

Understand the characteristics of markets & design activities to enhance business outcomes.

Learn how to identify service providers and explain their value propositions.

Plan for value creation to negotiate and agree on service utility, warranty, and experience.

Analyze customer needs and demonstrate techniques for effective communication/collaboration.

Apply suitable strategies to mutually elevate customer and service provider capabilities.

Understand how users can request services and develop user engagement and delivery channels.
Understand the Exam Format
Familiarize yourself with the exam structure, question types, and time limits.
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Understand the characteristics of markets & design activities to enhance business outcomes.

Learn how to identify service providers and explain their value propositions.

Plan for value creation to negotiate and agree on service utility, warranty, and experience.

Analyze customer needs and demonstrate techniques for effective communication/collaboration.

Apply suitable strategies to mutually elevate customer and service provider capabilities.

Understand how users can request services and develop user engagement and delivery channels.
Understand the Exam Format
Familiarize yourself with the exam structure, question types, and time limits.
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Learning Objectives
1
Become an ITIL 4 Specialist: Drive Stakeholder Value Maestro
Master the art and science of driving stakeholder value within the ITIL 4 framework.
2
Conquer the ITIL 4 Specialist: Drive Stakeholder Value Landscape
Navigate the complex terrain of ITIL 4 Specialist: Drive Stakeholder Value, mastering its key concepts, principles, and best practices.
3
Unleash the Power of Stakeholder Value
Learn to effectively align IT with business objectives, engage stakeholders, and deliver value.
4
Master the ITIL 4 Value Chain
Understand how the ITIL 4 Value Chain contributes to value creation and stakeholder satisfaction.
5
Navigate the ITIL 4 Practitioner Level
Build upon your ITIL 4 Foundation knowledge to delve deeper into the specialist level.
6
Prepare for the ITIL 4 Specialist: Drive Stakeholder Value Challenge
Develop effective study strategies, practice with mock exams, and stay updated on the latest ITIL 4 trends
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Who This Course Is For
IT Service Manager
Service Transition Manager
Service Operations Manager
Service Delivery Manager
Service Design Manager
IT Asset and Configuration Manager
Prerequisites and Eligibility
No formal prerequisites: Open to anyone interested in ITIL.
A prerequisite is to have successfully completed the ITIL Foundation certification.
It is recommended to have the ITIL 4 Managing Professional certification, but not mandatory.
Practical experience in IT service management is beneficial but not required.
Frequently Asked Questions
Career
Benefits
Duration
Certification
Resources
Training
Certification and Career Opportunities

ITIL 4 Specialist Drive Stakeholder Value certification can enhance your career by:

  • Demonstrating your expertise in stakeholder value management
  • Improving your job prospects
  • Increasing your earning potential
  • Providing professional development
  • Networking opportunities

ITIL 4 Specialist Drive Stakeholder Value certification can open doors to various career opportunities, including:

  • IT Service Manager
  • IT Project Manager
  • IT Business Analyst
  • IT Consultant
  • IT Governance Manager

Yes, ITIL 4 Specialist Drive Stakeholder Value certification can lead to higher salaries by demonstrating your expertise in a specialized area of IT service management.

ITIL 4 Specialist Drive Stakeholder Value certification can significantly impact your career growth by:

  • Demonstrating your expertise
  • Opening doors to new opportunities
  • Increasing your earning potential
  • Providing professional development

ITIL 4 Specialist Drive Stakeholder Value certification is valued in a variety of industries, including:

  • Financial services
  • Healthcare
  • Government
  • Technology

Both ITIL 4 Specialist Drive Stakeholder Value and PMP certifications can benefit your career, but they focus on different areas. ITIL 4 Specialist Drive Stakeholder Value focuses on stakeholder management, while PMP focuses on project management.

Yes, ITIL 4 Specialist Drive Stakeholder Value certification can help you transition to IT management roles by demonstrating your expertise in a key area of IT service management.

ITIL 4 Specialist Drive Stakeholder Value certification can open doors to various career paths, including:

  • IT Service Manager
  • IT Project Manager
  • IT Business Analyst
  • IT Consultant
  • IT Governance Manager

To leverage ITIL 4 Specialist Drive Stakeholder Value certification for career development, you can:

  • Highlight the certification on your resume
  • Network with other certified professionals
  • Seek out opportunities to apply your skills
  • Pursue advanced ITIL certifications

The long-term career benefits of ITIL 4 Specialist Drive Stakeholder Value certification include:

  • Increased earning potential
  • Career advancement
  • Job security
  • Professional development
  • Networking opportunities

ITIL 4 Specialist Drive Stakeholder Value certification can help you in leadership roles by:

  • Demonstrating your expertise in stakeholder management
  • Improving your communication and negotiation skills
  • Providing you with a structured approach to managing stakeholders

The demand for ITIL 4 Specialist Drive Stakeholder Value certified professionals is increasing as organizations recognize the importance of effective stakeholder management.

ITIL 4 Specialist Drive Stakeholder Value certification can enhance job security by making you a more valuable asset to employers and increasing your marketability.

Some common career challenges faced by ITIL 4 Specialist Drive Stakeholder Value certified professionals include:

  • Balancing competing stakeholder interests
  • Managing stakeholder expectations
  • Communicating effectively with stakeholders

ITIL 4 Specialist Drive Stakeholder Value certification provides a structured framework for professional development, helping you to acquire new skills and knowledge.

Yes, ITIL 4 Specialist Drive Stakeholder Value certification is recognized globally, which can increase your chances of securing international job opportunities.

ITIL 4 Specialist Drive Stakeholder Value certification can play a significant role in career advancement by demonstrating your expertise in a specialized area of IT service management.

When negotiating a salary increase, highlight the specific skills and knowledge you have gained through ITIL 4 Specialist Drive Stakeholder Value certification and how they contribute to the organization's success.

ITIL 4 Specialist Drive Stakeholder Value certified professionals can network with other IT professionals through industry events, online forums, and professional organizations.

Highlight ITIL 4 Specialist Drive Stakeholder Value certification on your resume by listing it prominently and providing details about the skills and knowledge you have gained.

ITIL 4 Specialist: Drive Stakeholder Value certification can significantly enhance your career by demonstrating your expertise in stakeholder value management, opening doors to new opportunities, and increasing your earning potential.

ITIL 4 Specialist: Drive Stakeholder Value certification can open doors to various career opportunities, including IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.

ITIL 4 Specialist: Drive Stakeholder Value certification can enhance your job prospects by making you a more valuable asset to employers and increasing your marketability.

The career benefits of ITIL 4 Specialist: Drive Stakeholder Value certification include:

  • Enhanced career prospects
  • Increased earning potential
  • Improved job security
  • Professional development
  • Networking opportunities

ITIL 4 Specialist: Drive Stakeholder Value certification can help you advance your career by demonstrating your expertise, opening doors to new opportunities, and increasing your earning potential.

ITIL 4 Specialist: Drive Stakeholder Value certified professionals are well-suited for roles that involve managing stakeholders, such as IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.

ITIL 4 Specialist: Drive Stakeholder Value certification can significantly influence your salary expectations by demonstrating your expertise in a specialized area of IT service management.

ITIL 4 Specialist: Drive Stakeholder Value certification helps you develop skills in:

  • Stakeholder identification and analysis
  • Stakeholder engagement
  • Stakeholder value management
  • Stakeholder communication

ITIL 4 Specialist: Drive Stakeholder Value certification can aid in professional growth by providing a structured framework for professional development, enhancing your expertise, and opening doors to new opportunities.

ITIL 4 Specialist: Drive Stakeholder Value holders can pursue various career paths, including IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.

ITIL 4 Specialist: Drive Stakeholder Value certification can benefit project management roles by providing a structured approach to managing stakeholders and ensuring that projects meet their objectives.

ITIL 4 Specialist: Drive Stakeholder Value certification can lead to professional development opportunities, such as attending conferences, workshops, and webinars, as well as pursuing advanced ITIL certifications.

ITIL 4 Specialist: Drive Stakeholder Value certification can be leveraged for promotions by:

  • Highlighting your expertise in stakeholder value management
  • Demonstrating your contributions to the organization's success
  • Negotiating for a higher salary
  • Seeking out opportunities for increased responsibility

ITIL 4 Specialist: Drive Stakeholder Value certification can lead to various career advancements, including:

  • Promotion to a leadership role
  • Career changes within IT service management
  • Increased earning potential
  • Expanded professional networks

 

ITIL 4 Specialist: Drive Stakeholder Value certification can align with career goals in IT service management by providing a specialized skill set that is highly valued in the industry.

ITIL 4 Specialist: Drive Stakeholder Value certification is valued in a variety of industries, including:

  • Financial services
  • Healthcare
  • Government
  • Technology

ITIL 4 Specialist: Drive Stakeholder Value certification can improve team leadership skills by providing a structured approach to managing stakeholders and ensuring that their needs are met.

ITIL 4 Specialist: Drive Stakeholder Value certified professionals can network with other IT professionals through industry events, online forums, and professional organizations.

ITIL 4 Specialist: Drive Stakeholder Value certification can enhance career flexibility by making you more marketable and increasing your chances of finding new job opportunities.

ITIL 4 Specialist: Drive Stakeholder Value certification can enhance your credibility as an IT consultant and help you attract more clients.

ITIL 4 Specialist: Drive Stakeholder Value certification can help you transition to new career roles within IT service management by demonstrating your expertise in a specialized area.

ITIL 4 Specialist: Drive Stakeholder Value certification can significantly improve your career growth prospects by opening doors to new opportunities and increasing your earning potential.

ITIL 4 Specialist: Drive Stakeholder Value certification can enhance job security by making you a more valuable asset to employers and increasing your marketability.

While not always explicitly required, ITIL 4 Specialist: Drive Stakeholder Value certification can be beneficial for roles such as IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.

ITIL 4 Specialist: Drive Stakeholder Value certification can support career shifts by providing a solid foundation in stakeholder management, which is a valuable skill in many industries.

The long-term career benefits of ITIL 4 Specialist: Drive Stakeholder Value certification include:

  • Increased earning potential
  • Career advancement
  • Job security
  • Professional development
  • Networking opportunities

ITIL 4 Specialist: Drive Stakeholder Value certification can support career development plans by providing a specialized skill set that can be leveraged to achieve your career goals.

ITIL 4 Specialist: Drive Stakeholder Value certified professionals are in demand in a variety of industries, including:

  • Financial services
  • Healthcare
  • Government
  • Technology

ITIL 4 Specialist: Drive Stakeholder Value certification can improve job performance by providing a structured approach to managing stakeholders and ensuring that their needs are met.

The professional advantages of ITIL 4 Specialist: Drive Stakeholder Value certification include:

  • Enhanced credibility
  • Improved problem-solving skills
  • Stronger communication and negotiation abilities
  • Increased job satisfaction

ITIL 4 Specialist: Drive Stakeholder Value certification can contribute to career success by demonstrating your expertise in a specialized area of IT service management, opening doors to new opportunities, and increasing your earning potential.

ITIL 4 Specialist: Drive Stakeholder Value certification is beneficial for roles that involve managing stakeholders, such as IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.

ITIL 4 Specialist: Drive Stakeholder Value certification can enhance strategic career planning by providing a clear path for professional development and opening doors to new opportunities.

The job market for ITIL 4 Specialist: Drive Stakeholder Value certified professionals is strong, as organizations increasingly recognize the importance of effective stakeholder management.

ITIL 4 Specialist: Drive Stakeholder Value certification can enhance career stability by making you a more valuable asset to employers and increasing your marketability.

ITIL 4 Specialist: Drive Stakeholder Value certification can provide personal development benefits by:

  • Improving your communication and negotiation skills
  • Enhancing your problem-solving abilities
  • Boosting your confidence

 

ITIL 4 Specialist: Drive Stakeholder Value certification can be used to achieve career milestones by demonstrating your expertise, opening doors to new opportunities, and increasing your earning potential.

ITIL 4 Specialist: Drive Stakeholder Value certification can provide significant benefits for IT management roles by:

  • Improving stakeholder management
  • Enhancing communication and collaboration
  • Aligning IT with business objectives

ITIL 4 Specialist: Drive Stakeholder Value certification can significantly influence your career trajectory by opening doors to new opportunities, increasing your earning potential, and providing a solid foundation for professional development.

ITIL 4 Specialist: Drive Stakeholder Value certification can lead to various career progression opportunities, such as promotions, career changes, and increased responsibilities.

ITIL 4 Specialist: Drive Stakeholder Value certification enhances your professional credibility by demonstrating your expertise in a specialized area of IT service management.

The key career benefits of ITIL 4 Specialist: Drive Stakeholder Value certification include:

  • Enhanced career prospects
  • Increased earning potential
  • Improved job security
  • Professional development
  • Networking opportunities

ITIL 4 Specialist: Drive Stakeholder Value certification can improve your career prospects in IT by making you a more valuable asset to employers and increasing your marketability.

ITIL 4 Specialist: Drive Stakeholder Value certification can significantly impact your professional development by providing a structured framework for learning, enhancing your skills, and opening doors to new opportunities.

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Earn The Coveted ITIL® 4 Specialist Drive Stakeholder Value Certification

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