ITIL FOUNDATION IN OTTAWA , CANADA
Are you interested in gaining a solid understanding of ITIL V4 foundation knowledge in Ottawa? Look no further! Our comprehensive ITIL V4 training course is designed to coach you and your organisation in Ottawa with the knowledge and skills needed to excel in IT Service Management. Our ITIL V4 foundation training course in Ottawa covers all the ITIL concepts, ITIL V4 principles, and practices that are crucial for effective IT service management. Whether you are new to ITIL or looking to upgrade your existing knowledge, this course will provide you with a solid foundation. By enrolling in our ITIL V4 foundation training course, you will gain the confidence and expertise necessary to implement ITIL practices within your organization. Our interactive sessions and hands-on exercises in Ottawa will enable you to apply your newly acquired knowledge in real-world scenarios.
Overview
In ITIL v4 Foundation, participants gain an ITIL v4 Best practices for creating, delivering, maintaining and improvement of IT services. ITIL v4 Foundation certification training covers ITIL 4 updates, guiding principles, and Service Value System (SVS), which explains how organizations work together to create value in Ottawa. To carry effective business value, ITIL 4 incorporates concepts from various models, such as Kanban, Lean, six sigma, and DevOps. Professionals and organizations can take this ITIL v4 Foundation course as an instructor-led classroom, live online, or customized course in Ottawa.
Training Options
ITIL V4 Training Delivery Options in Ottawa
ITIL v4 Foundation Classroom Training in Ottawa- Experience real-world situations and learn directly from active practitioners and accredited industry experts, and advance your knowledge through in-class activities.
ITIL v4 Foundation Live Virtual/ Online Training in Ottawa - Attend instructor-led live online sessions from anywhere.
Learn about the latest updates in the Agile industry through tutorials, articles, interview Q&As, and case studies.
Course Curriculum
Course Curriculum for ITIL v4 Foundation in Ottawa
- Introduction to ITIL v4
- Understanding of ITIL v4 Value
- Provider and Consumer Co-create value
- Understanding of Utility and Warranty
- Service relationship model
- ITIL Service offering
- ITIL v4 four Dimensions
- ITIL v4 Guiding Principles
- The ITIL v4 Service Value System (SVS)
- The ITIL v4 Service Value Chain (SVC)
- ITIL v4 Practices
- ITIL v4 General Management Practices
- ITIL v4 Service Management Practices
- ITIL v4 Technical Management Practices
Course Details
ITIL v4 Foundation Exam & Certification
ITIL v4 Certification Scheme:
- Explaining the ITIL v4 certification workshop levels and paths, including Foundation, Specialist, Strategist, and Leader levels.
Preparing for the ITIL v4 Foundation Exam:
The ITIL v4 exam in Ottawa consists of 40 multiple choice questions worth 1 mark each
ITIL v4 Foudation Exam duration – 60 Minutes
Materials permitted: No materials other than the examination materials are permitted. This is a ‘closed book’ examination.
No of ITIL V4 Foundation Questions in Exam: 40.
All 40 questions are Objective Test Questions (OTQs).
ITIL v4 Foundation Pass Mark: 26 marks or above.
ITIL v4 Passing Score – 65% (26 marks out of 40)
ITIL v4 Foundation Exam Delivery Mode – Online
We also deliver ITIL FOUNDATION Training across multiple Locations
ITIL FOUNDATION Training in Toronto ITIL FOUNDATION Training in Vancouver ITIL FOUNDATION Training in Montreal ITIL FOUNDATION Training in Calgary ITIL FOUNDATION Training in Edmonton ITIL FOUNDATION Training in Winnipeg ITIL FOUNDATION Training in Quebec
Course specific FAQs
When everything is taken into account, the ITIL Foundation course provides you a strong foundation in IT service management, which makes you a valuable resource to businesses that place a high value on effective and efficient IT service delivery. Remember that maintaining up to date with industry best practices and applying ITIL concepts in realistic situations require both continual professional development and practical experience.
When everything is taken into account, the ITIL Foundation course provides you a strong foundation in IT service management, which makes you a valuable resource to businesses that place a high value on effective and efficient IT service delivery. Remember that maintaining up to date with industry best practices and applying ITIL concepts in realistic situations require both continual professional development and practical experience.
The ITIL Foundation course is designed to provide a solid understanding of IT service management principles and practices. While the course doesn't focus on hands-on technical skills, it equips you with practical knowledge and skills that can be applied in various IT service management scenarios. Here are some practical skills you can expect to gain after completing the ITIL Foundation course: Incident Management: Learn how to effectively manage and resolve incidents to minimize downtime and impact on users. Understand the process of recording, categorizing, prioritizing, investigating, and resolving incidents. Problem Management: Acquire skills in identifying and addressing the root causes of recurring incidents to prevent them from happening again. Learn how to conduct thorough problem analysis and implement permanent solutions. Change Management: Understand the change management process, including how to assess, authorize, and implement changes in a controlled and efficient manner. Learn to minimize the risks associated with changes. Service Level Management: Gain practical knowledge in defining, negotiating, and managing service level agreements (SLAs) to meet customer expectations. Learn how to monitor and report on service levels. Service Desk Operations: Understand the role and functions of the service desk. Learn how to provide effective support to users, handle service requests, and escalate issues when necessary. IT Service Continuity Management: Acquire skills in planning for and ensuring the continuity of IT services in the event of a disruption or disaster. Learn how to develop and maintain IT service continuity plans. Capacity Management: Understand the principles of capacity management, including how to ensure that IT resources meet current and future business requirements. Learn how to optimize resource usage and avoid performance issues. Availability Management: Gain practical knowledge in ensuring that IT services are available when needed. Learn how to identify and address potential risks to availability. Financial Management for IT Services: Understand the basics of financial management related to IT services, including budgeting, accounting, and charging for services. Learn how to optimize costs and demonstrate the value of IT services. Service Portfolio Management: Acquire skills in managing the complete set of IT services, including those in development, production, and retirement. Learn how to align the service portfolio with business goals. Risk Management: Learn how to identify, assess, and manage risks related to IT service delivery. Acquire skills in developing risk mitigation strategies. Continual Service Improvement: Develop a mindset of continual improvement. Learn how to identify areas for improvement, implement changes, and measure the impact on IT services.
ITIL v4 is the latest update to the IT Infrastructure Library, a framework for IT service management. It reflects the evolving IT landscape, emphasizing flexibility, value creation, and continuous improvement.
ITIL 4 builds upon ITIL v3 but has a more holistic approach. It focuses on service value system, guiding principles, and practices rather than specific processes.
No, having ITIL v3 certification is not mandatory for ITIL 4. However, transition modules might be available to bridge the knowledge gap.
The ITIL 4 certification scheme offers two main qualifications: ITIL 4 Foundation: Provides a broad understanding of ITIL 4 concepts. ITIL 4 Specialist and Managing Professional modules: Focus on specific areas like creating, delivering, and supporting IT services.
The ITIL 4 Foundation exam is a closed-book, multiple-choice format with a set time limit.
ITIL 4 certification demonstrates your understanding of modern IT service management best practices, making you a valuable asset in organizations seeking to improve their IT service delivery.
ITIL 4 and ISO 20000 (an IT service management standard) are complementary. ITIL 4 provides best practices, while ISO 20000 helps implement them for certification.
ITIL 4 certification is beneficial for IT professionals involved in service design, delivery, and support, including IT service managers, analysts, and consultants.
FAQs on Project Management Fundamentals
Scholaracad Learning provides 5 different modes of training in the form of:
- Instructor-led live online (virtual) training
- Instructor-led classroom training
- On-site group training
- Focused 1-to-1 training
- Self-paced E-learning
You can enroll for training by following below mentioned points:
- Select a course
- Select a schedule of your choice
- Select the mode of your training
- Click on “Enrol Now” button
- Fill the necessary details to make the payment
- Get all the course materials to prepare for the training
- Join the training on the scheduled date
Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:
- Focused 1-to-1 training can be customized as per your choice
- Group training of more than 5 participants can be customized
- On-site training can be customized as per clients’ requirement
Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.
Once you enroll for training from Scholaracad Learning, you will receive:
- A copy of course material
- Study guide Prepared by SMEs
- Practice Tests
- Retrospective session
- Access to free resources
- Complimentary additional training session
- PDUs for relevant courses
- Course completion certificate/Official certificate
Please check out our refund policy page to know more if you cancel your enrolment.
No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If you would like to know more about a course, you can mail us at support@Scholaracadlearning.com or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.
Training Calender For Course ITIL FOUNDATION
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