ITIL® CDS CREATE DELIVER SUPPORT TRAINING HIGHLIGHTS IN CASULA , AUSTRALIA
The Most Effective ITIL® CDS CREATE DELIVER SUPPORT Exam Preparation
HIGH DEMAND FOR IT SERVICE MANAGEMENT PROFESSIONALS IN CASULA , AUSTRALIA
ITIL® CDS CREATE DELIVER SUPPORT Among the Highest Paying Certifications

































WHY SCHOLARACAD FOR ITIL® CDS CREATE DELIVER SUPPORT TRAINING IN CASULA , AUSTRALIA
The ScholarAcad Advantage
ITIL® CDS CREATE DELIVER SUPPORT CERTIFICATION COURSE REVIEWS IN CASULA , AUSTRALIA
Our Learners Love Us
The Business Analysis Foundation training with Scholaracad, led by Umesh, was excellent. He explained the core concepts clearly with relevant Australian business scenarios. The Scholaracad team was very supportive.

The COBIT training with Scholaracad, led by Umesh, was fantastic. He explained the framework clearly with relevant Australian business examples. The Scholaracad team was very supportive.

My experience taking the PRINCE2 Foundation and Practitioner course with Scholaracad was brilliant! Trainer Alistair was incredibly knowledgeable and explained both levels clearly, using real-world examples relevant to the Australian business environment. He was great at answering all our questions. The Scholaracad team was very responsive and helpful from the start, and the whole training was very well coordinated. Cheers, Scholaracad!

1. Module 1 SVS Key Concepts and Challenges
- Lesson 1 – Organizational Structures
- Lesson 2 – Culture, Competencies, and Teams
- Lesson 3 – SVS Key Concepts and Challenges
- Lesson 4 – Shift-Left
- Lesson 5 – SVS Planning and Resource Management
- Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
- Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2
2. Module 2 Value Streams for New Services
- Lesson 1 – Reviewing Service Value Chains and Service Value Streams
- Lesson 2 – Practices that Contribute to a Value Stream for a New Service
- Lesson 3 – Using the Practice Guides
- Lesson 4 – Change Enablement – Part 1
- Lesson 5 – Change Enablement – Part 2
- Lesson 6 – Service Design and Software Development and Management Practices
- Lesson 7 – Service Validation and Testing
- Lesson 8 – Release Management and Deployment Management
3. Module 3 Value Streams for User Support
- Lesson 1 – Using a Value Stream to Provide User Support
- Lesson 2 – Practices that Contribute to a Value Stream for User Support
- Lesson 3 – Service Desk
- Lesson 4 – Incident Management
- Lesson 5 – Problem Management
- Lesson 6 – Knowledge Management
- Lesson 7 – Service Level Management
- Lesson 8 – Monitoring and Event Management
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ITIL® CDS CREATE DELIVER SUPPORT CERTIFICATION PATH
Your Path to Acing Your ITIL® CDS CREATE DELIVER SUPPORT Exam

WHAT YOU WILL LEARN
Learning Objectives
WHO CAN ATTEND THE ITIL® CDS CREATE DELIVER SUPPORT CERTIFICATION TRAINING IN CASULA , AUSTRALIA
Who This Course Is For

PREREQUISITES FOR ITIL® CDS CREATE DELIVER SUPPORT IN CASULA , AUSTRALIA
Prerequisites and Eligibility

ITIL® CDS CREATE DELIVER SUPPORT CERTIFICATION FAQS
1. How can ITIL 4 Specialist High Velocity IT certification enhance my career?
ITIL 4 Specialist High Velocity IT certification can enhance your career by:
- Demonstrating your expertise in high-velocity IT
- Improving your job prospects
- Increasing your earning potential
- Providing professional development
- Networking opportunities
2. What career opportunities are available with ITIL 4 Specialist High Velocity IT certification?
ITIL 4 Specialist High Velocity IT certification can open doors to various career opportunities, including:
- IT Service Manager
- IT Project Manager
- IT Business Analyst
- IT Consultant
- IT Governance Manager
3. Does ITIL 4 Specialist High Velocity IT certification lead to higher salaries?
Yes, ITIL 4 Specialist High Velocity IT certification can lead to higher salaries by demonstrating your expertise in a specialized area of IT service management.
4. How does ITIL 4 Specialist High Velocity IT certification impact career growth?
ITIL 4 Specialist High Velocity IT certification can significantly impact your career growth by:
- Demonstrating your expertise
- Opening doors to new opportunities
- Increasing your earning potential
- Providing professional development
5. What industries value ITIL 4 Specialist High Velocity IT certification the most?
ITIL 4 Specialist High Velocity IT certification is valued in a variety of industries, including:
- Technology
- Financial services
- Healthcare
- Government
6. How does ITIL 4 Specialist High Velocity IT certification compare with PMP for career advancement?
Both ITIL 4 Specialist High Velocity IT and PMP certifications can benefit your career, but they focus on different areas. ITIL 4 Specialist High Velocity IT focuses on high-velocity IT, while PMP focuses on project management.
7. Can ITIL 4 Specialist High Velocity IT certification help in transitioning to IT management roles?
Yes, ITIL 4 Specialist High Velocity IT certification can help you transition to IT management roles by demonstrating your expertise in a key area of IT service management.
8. What are the career paths available after obtaining ITIL 4 Specialist High Velocity IT certification?
ITIL 4 Specialist High Velocity IT certification can open doors to various career paths, including:
- IT Service Manager
- IT Project Manager
- IT Business Analyst
- IT Consultant
- IT Governance Manager
9. How to leverage ITIL 4 Specialist High Velocity IT certification for career development?
To leverage ITIL 4 Specialist High Velocity IT certification for career development, you can:
- Highlight the certification on your resume
- Network with other certified professionals
- Seek out opportunities to apply your skills
- Pursue advanced ITIL certifications
10. What are the long-term career benefits of ITIL 4 Specialist High Velocity IT certification?
The long-term career benefits of ITIL 4 Specialist High Velocity IT certification include:
- Increased earning potential
- Career advancement
- Job security
- Professional development
- Networking opportunities
11. How can ITIL 4 Specialist High Velocity IT certification help in leadership roles?
ITIL 4 Specialist High Velocity IT certification can help you in leadership roles by:
- Demonstrating your expertise in high-velocity IT
- Improving your communication and negotiation skills
- Providing you with a structured approach to managing IT projects
12. What is the demand for ITIL 4 Specialist High Velocity IT certified professionals?
The demand for ITIL 4 Specialist High Velocity IT certified professionals is increasing as organizations focus on delivering IT services at high speed and quality.
13. How does ITIL 4 Specialist High Velocity IT certification affect job security?
ITIL 4 Specialist High Velocity IT certification can enhance job security by making you a more valuable asset to employers and increasing your marketability.
14. What are the common career challenges faced by ITIL 4 Specialist High Velocity IT certified professionals?
Some common career challenges faced by ITIL 4 Specialist High Velocity IT certified professionals include:
- Balancing competing priorities
- Managing stakeholder expectations
- Dealing with rapid changes in technology
15. How does ITIL 4 Specialist High Velocity IT certification support professional development?
ITIL 4 Specialist High Velocity IT certification provides a structured framework for professional development, helping you to acquire new skills and knowledge.
16. Can ITIL 4 Specialist High Velocity IT certification open doors to international careers?
Yes, ITIL 4 Specialist High Velocity IT certification is recognized globally, which can increase your chances of securing international job opportunities.
17. What role does ITIL 4 Specialist High Velocity IT certification play in career advancement?
ITIL 4 Specialist High Velocity IT certification can play a significant role in career advancement by demonstrating your expertise in a specialized area of IT service management.
18. How to negotiate a salary increase with ITIL 4 Specialist High Velocity IT certification?
When negotiating a salary increase, highlight the specific skills and knowledge you have gained through ITIL 4 Specialist High Velocity IT certification and how they contribute to the organization's success.
19. What are the networking opportunities for ITIL 4 Specialist High Velocity IT certified professionals?
ITIL 4 Specialist High Velocity IT certified professionals can network with other IT professionals through industry events, online forums, and professional organizations.
20. How to showcase ITIL 4 Specialist High Velocity IT certification on a resume?
Highlight ITIL 4 Specialist High Velocity IT certification on your resume by listing it prominently and providing details about the skills and knowledge you have gained.
21. How can ITIL 4 Specialist: High Velocity IT certification advance my career?
ITIL 4 Specialist: High Velocity IT certification can significantly enhance your career by demonstrating your expertise in high-velocity IT, opening doors to new opportunities, and increasing your earning potential.
22. What are the career benefits of ITIL 4 Specialist: High Velocity IT certification?
The career benefits of ITIL 4 Specialist: High Velocity IT certification include:
- Enhanced career prospects
- Increased earning potential
- Improved job security
- Professional development
- Networking opportunities
23. How does ITIL 4 Specialist: High Velocity IT certification impact job opportunities?
ITIL 4 Specialist: High Velocity IT certification can enhance your job prospects by making you a more valuable asset to employers and increasing your marketability.
24. What career paths are available with ITIL 4 Specialist: High Velocity IT certification?
ITIL 4 Specialist: High Velocity IT certification can open doors to various career paths, including IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.
25. How can ITIL 4 Specialist: High Velocity IT certification improve my job prospects?
ITIL 4 Specialist: High Velocity IT certification can improve your job prospects by demonstrating your expertise in high-velocity IT and making you a more attractive candidate to employers.
26. What roles can I apply for after obtaining ITIL 4 Specialist: High Velocity IT certification?
ITIL 4 Specialist: High Velocity IT certification can qualify you for roles such as IT Service Manager, IT Project Manager, IT Business Analyst, IT Consultant, and IT Governance Manager.
27. How does ITIL 4 Specialist: High Velocity IT certification enhance professional growth?
ITIL 4 Specialist: High Velocity IT certification can enhance your professional growth by providing you with a structured framework for professional development, improving your skills and knowledge, and opening doors to new opportunities.
28. What are the long-term career benefits of ITIL 4 Specialist: High Velocity IT certification?
The long-term career benefits of ITIL 4 Specialist: High Velocity IT certification include:
- Increased earning potential
- Career advancement
- Job security
- Professional development
- Networking opportunities
29. How can ITIL 4 Specialist: High Velocity IT certification influence salary expectations?
ITIL 4 Specialist: High Velocity IT certification can significantly influence your salary expectations by demonstrating your expertise in a specialized area of IT service management.
30. What are the most common job titles for ITIL 4 Specialist: High Velocity IT professionals?
The most common job titles for ITIL 4 Specialist: High Velocity IT professionals include:
- IT Service Manager
- IT Project Manager
- IT Business Analyst
- IT Consultant
- IT Governance Manager
31. How can ITIL 4 Specialist: High Velocity IT certification support career development?
ITIL 4 Specialist: High Velocity IT certification can support career development by:
- Demonstrating your expertise
- Opening doors to new opportunities
- Increasing your earning potential
- Providing professional development
32. What skills are developed through ITIL 4 Specialist: High Velocity IT certification?
ITIL 4 Specialist: High Velocity IT certification helps you develop skills in:
- Agile and DevOps practices
- Continuous delivery
- Automation
- Stakeholder management
33. How does ITIL 4 Specialist: High Velocity IT certification affect career progression?
ITIL 4 Specialist: High Velocity IT certification can significantly impact your career progression by:
- Demonstrating your expertise in high-velocity IT
- Opening doors to new opportunities
- Increasing your earning potential
- Providing professional development
- Improving your job security
34. What types of organizations value ITIL 4 Specialist: High Velocity IT certification?
Organizations that value ITIL 4 Specialist: High Velocity IT certification typically operate in fast-paced, technology-driven industries, such as:
- Technology
- Financial services
- Healthcare
- Telecommunications
- E-commerce
35. How can ITIL 4 Specialist: High Velocity IT certification benefit career advancement?
ITIL 4 Specialist: High Velocity IT certification can benefit career advancement by:
- Demonstrating your expertise
- Improving your job prospects
- Increasing your earning potential
- Providing professional development
- Networking opportunities
36. What are the typical career growth opportunities for ITIL 4 Specialist: High Velocity IT certified professionals?
ITIL 4 Specialist: High Velocity IT certified professionals can typically expect career growth opportunities such as:
- Promotions
- Increased responsibilities
- Higher salaries
- Leadership roles
37. How does ITIL 4 Specialist: High Velocity IT certification compare to other IT certifications?
ITIL 4 Specialist: High Velocity IT certification focuses on a specific area of IT service management, while other IT certifications may cover broader topics. This specialization can make ITIL 4 Specialist: High Velocity IT particularly valuable for professionals working in high-velocity IT environments.
38. What are the career impacts of ITIL 4 Specialist: High Velocity IT certification in different industries?
The career impacts of ITIL 4 Specialist: High Velocity IT certification can vary depending on the industry. However, it is generally valued in industries that require fast-paced IT operations and rapid delivery of services.
39. How can ITIL 4 Specialist: High Velocity IT certification help with career transitions?
ITIL 4 Specialist: High Velocity IT certification can help with career transitions by demonstrating your expertise in a specialized area of IT service management, which can make you more attractive to employers in new roles.
40. What are the key benefits of ITIL 4 Specialist: High Velocity IT certification for IT managers?
ITIL 4 Specialist: High Velocity IT certification can benefit IT managers by:
- Demonstrating their expertise in high-velocity IT
- Improving their ability to lead and manage teams
- Enhancing their communication and negotiation skills
41. How can ITIL 4 Specialist: High Velocity IT certification help in leadership roles?
ITIL 4 Specialist: High Velocity IT certification can help you in leadership roles by:
- Demonstrating your expertise in high-velocity IT
- Improving your communication and negotiation skills
- Providing you with a structured approach to managing IT projects
42. What job roles require ITIL 4 Specialist: High Velocity IT certification?
While ITIL 4 Specialist: High Velocity IT certification is not a strict requirement for many job roles, it can be beneficial for professionals working in high-velocity IT environments, such as:
- IT Service Manager
- IT Project Manager
- IT Business Analyst
- IT Consultant
- IT Governance Manager
43. How does ITIL 4 Specialist: High Velocity IT certification support job stability?
ITIL 4 Specialist: High Velocity IT certification can support job stability by making you a more valuable asset to employers and increasing your marketability.
44. What career development resources are available for ITIL 4 Specialist: High Velocity IT professionals?
Career development resources for ITIL 4 Specialist: High Velocity IT professionals include:
- Networking events
- Professional organizations
- Mentorship programs
- Continuing education courses
45. How can ITIL 4 Specialist: High Velocity IT certification enhance your resume?
ITIL 4 Specialist: High Velocity IT certification can enhance your resume by demonstrating your expertise in a specialized area of IT service management and highlighting your skills and knowledge.
46. What are the potential career challenges after obtaining ITIL 4 Specialist: High Velocity IT certification?
Some potential career challenges after obtaining ITIL 4 Specialist: High Velocity IT certification include:
- Staying updated on the latest trends and technologies
- Balancing competing priorities
- Managing stakeholder expectations
47. How can ITIL 4 Specialist: High Velocity IT certification impact professional networking?
ITIL 4 Specialist: High Velocity IT certification can help you build professional relationships with other IT professionals, which can lead to new opportunities and career advancement.
48. What are the advantages of ITIL 4 Specialist: High Velocity IT certification for career changers?
ITIL 4 Specialist: High Velocity IT certification can be beneficial for career changers by demonstrating your expertise in a specialized area of IT service management and opening doors to new opportunities.
49. How can ITIL 4 Specialist: High Velocity IT certification support career growth in IT?
ITIL 4 Specialist: High Velocity IT certification can support career growth in IT by:
- Demonstrating your expertise
- Improving your job prospects
- Increasing your earning potential
- Providing professional development
50. What are the expected career outcomes for ITIL 4 Specialist: High Velocity IT certified individuals?
The expected career outcomes for ITIL 4 Specialist: High Velocity IT certified individuals include:
- Career advancement
- Increased earning potential
- Job security
- Leadership opportunities
- Professional development
51. How can ITIL 4 Specialist: High Velocity IT certification contribute to career success?
ITIL 4 Specialist: High Velocity IT certification can contribute to career success by:
- Demonstrating your expertise
- Improving your job prospects
- Increasing your earning potential
- Providing professional development
- Networking opportunities
52. What are the most rewarding career opportunities for ITIL 4 Specialist: High Velocity IT professionals?
The most rewarding career opportunities for ITIL 4 Specialist: High Velocity IT professionals often involve leadership roles, such as IT Service Manager, IT Project Manager, or IT Director.
53. How does ITIL 4 Specialist: High Velocity IT certification affect job responsibilities?
ITIL 4 Specialist: High Velocity IT certification can increase your job responsibilities by demonstrating your expertise in high-velocity IT and making you a valuable asset to your organization.
54. What is the impact of ITIL 4 Specialist: High Velocity IT certification on career longevity?
ITIL 4 Specialist: High Velocity IT certification can enhance your career longevity by making you a more valuable asset to employers and increasing your marketability.
55. How can ITIL 4 Specialist: High Velocity IT certification influence career goals?
ITIL 4 Specialist: High Velocity IT certification can influence your career goals by providing you with the skills and knowledge you need to achieve your aspirations.
56. What career opportunities are available with ITIL 4 Specialist: High Velocity IT expertise?
ITIL 4 Specialist: High Velocity IT expertise can open doors to various career opportunities, including:
- IT Service Manager
- IT Project Manager
- IT Business Analyst
- IT Consultant
- IT Governance Manager
57. How can ITIL 4 Specialist: High Velocity IT certification help in securing promotions?
ITIL 4 Specialist: High Velocity IT certification can help you secure promotions by demonstrating your expertise and contributions to the organization.
58. What are the career benefits of combining ITIL 4 Specialist: High Velocity IT with other IT certifications?
Combining ITIL 4 Specialist: High Velocity IT with other IT certifications, such as ITIL 4 Managing Professional or ITIL 4 Strategic Leader, can further enhance your career prospects and expertise.
59. How can ITIL 4 Specialist: High Velocity IT certification aid in achieving professional milestones?
ITIL 4 Specialist: High Velocity IT certification can aid in achieving professional milestones by providing you with the skills and knowledge you need to succeed in your career.
60. What are the most sought-after job roles for ITIL 4 Specialist: High Velocity IT certified professionals?
The most sought-after job roles for ITIL 4 Specialist: High Velocity IT certified professionals include:
- IT Service Manager
- IT Project Manager
- IT Business Analyst
- IT Consultant
- IT Governance Manager
61. How can ITIL 4 Specialist: High Velocity IT certification contribute to personal development?
ITIL 4 Specialist: High Velocity IT certification can contribute to personal development by:
- Improving your problem-solving skills
- Enhancing your communication and negotiation skills
- Increasing your confidence
- Providing a structured framework for learning and growth
62. What are the career advantages of ITIL 4 Specialist: High Velocity IT certification for IT consultants?
ITIL 4 Specialist: High Velocity IT certification can offer career advantages for IT consultants by:
- Demonstrating their expertise
- Improving their marketability
- Providing a structured approach to IT service management
- Enhancing their credibility
63. How does ITIL 4 Specialist: High Velocity IT certification support career resilience?
ITIL 4 Specialist: High Velocity IT certification can support career resilience by:
- Providing a transferable skill set
- Increasing your marketability
- Enhancing your ability to adapt to change
64. What are the career growth opportunities in IT with ITIL 4 Specialist: High Velocity IT certification?
ITIL 4 Specialist: High Velocity IT certification can open doors to various career growth opportunities, including:
- Promotions
- Leadership roles
- Increased responsibilities
- Higher salaries
65. What are the key benefits of ITIL 4 Specialist: High Velocity IT certification for IT managers?
ITIL 4 Specialist: High Velocity IT certification can benefit IT managers by:
- Demonstrating their expertise
- Improving their leadership skills
- Enhancing their decision-making abilities
- Providing a structured approach to IT service management
66. How can ITIL 4 Specialist: High Velocity IT certification impact professional development?
ITIL 4 Specialist: High Velocity IT certification can impact professional development by:
- Providing a structured framework for learning and growth
- Enhancing your skills and knowledge
- Opening doors to new opportunities
67. What are the business benefits of ITIL 4 Specialist: High Velocity IT certification?
ITIL 4 Specialist: High Velocity IT certification can benefit businesses by:
- Improving operational efficiency
- Enhancing customer satisfaction
- Reducing costs
- Supporting innovation
- Increasing agility
68. How can ITIL 4 Specialist: High Velocity IT certification aid in professional recognition?
ITIL 4 Specialist: High Velocity IT certification can aid in professional recognition by:
- Demonstrating your expertise
- Increasing your credibility
- Opening doors to networking opportunities
69. What are the benefits of ITIL 4 Specialist: High Velocity IT certification for IT teams?
ITIL 4 Specialist: High Velocity IT certification can benefit IT teams by:
- Providing a common framework for working together
- Enhancing communication and collaboration
- Improving decision-making
- Supporting continuous improvement
- Increasing efficiency and productivity
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Casula: A Hub for Technology, Learning, and Careers
Casula is a suburb in Sydney, Australia, known for its strong connection to global tech companies and innovation hubs. It is a hub for startups and innovation, particularly in areas like IoT, AI, and cybersecurity.
Key Locations
- Casula Tech Hub : A hub for startups and innovation focused on IoT, AI, and cybersecurity.
- University of Western Sydney : A leading institution driving research in AI, cybersecurity, and sustainability.
Why These Skills Are in Demand
Casula’s tech sector is driven by its focus on IoT, AI, and cybersecurity. Key skills in Project Management, Service Delivery, and Agile are essential.
- Project Management : Managing complex projects, such as IoT-driven supply chain solutions, requires methodologies like SAFe Agile to ensure alignment and efficiency.
- Service Delivery : Protecting critical systems in government, defense, and telecommunications is vital. As Casula expands its digital infrastructure, professionals skilled in ITIL ensure seamless service delivery.
- Agile : Enhancing collaboration between developers and operators accelerates software deployments. Tools like GitLab and Trello are widely used to support Agile workflows.
Need More Information ?
Have more questions or need personalized guidance ?

Our ITIL® CDS CREATE DELIVER SUPPORT Instructors in Casula
Based in: Sydney, Australia
Looking to build a strong foundation in IT Service Management with ITIL 4 and specialize in Create, Deliver & Support in Australia? Meet Sarah Chen, an accredited ITIL trainer based in Sydney. Sarah is dedicated to providing comprehensive training in ITIL 4 and helping you excel in service creation and delivery within the Australian context.
Professional Background:
Sarah has over 9 years of experience in IT Service Management across various industries in Australia, focusing on service design, transition, and operation. She has a strong understanding of ITIL principles and their practical application in the Australian business environment.
Certifications & Strong Knowledge:
- ITIL® 4 Foundation
- ITIL® 4 Specialist: Create, Deliver & Support
- SIAM™ Foundation
- Strong Knowledge: ITSM, AWS Hybrid Cloud
Teaching Philosophy:
Sarah believes in a practical and engaging approach, focusing on real-world scenarios and interactive learning relevant to the Australian context. Her teaching philosophy emphasizes:
- Understanding ITIL 4 Principles: Deeply exploring the guiding principles and dimensions of ITIL 4.
- Mastering Service Creation and Delivery: Providing practical insights into the activities of the Create, Deliver & Support module within the Australian IT landscape.
- SIAM Integration: Demonstrating how ITIL aligns with Service Integration and Management principles in Australia.
- Exam Success Focus: Providing comprehensive preparation for ITIL 4 Foundation and Specialist exams.
Course Offerings:
Sarah offers a range of ITIL and SIAM training programs:
- ITIL® 4 Foundation Certification Courses (In-Person and Virtual).
- ITIL® 4 Specialist: Create, Deliver & Support Certification Workshops.
- SIAM™ Foundation Certification Courses.
- Customized ITIL and SIAM Training for Organizations in Australia.
Why Choose Sarah?
- Local Expertise: Based in Sydney, Sarah understands the Australian IT landscape.
- Specialized Knowledge: Expertise in ITIL 4 Create, Deliver & Support.
- Engaging Instructor: Known for her clear explanations and interactive teaching style.
- Strong Cloud Knowledge: Understanding of AWS Hybrid Cloud environments.
Location:
Sarah is based in Sydney, Australia, and offers training across Australia and virtually.

Sarah Chen
Experience: 9 years
Based in: Sydney, Australia
Looking to build a strong foundation in IT Service Management with ITIL 4 and specialize in Create, Deliver & Support in Australia? Meet Sarah Chen, an accredited ITIL trainer based in Sydney. Sarah is dedicated to providing comprehensive training in ITIL 4 and helping you excel in service creation and delivery within the Australian context.
Professional Background:
Sarah has over 9 years of experience in IT Service Management across various industries in Australia, focusing on service design, transition, and operation. She has a strong understanding of ITIL principles and their practical application in the Australian business environment.
Certifications & Strong Knowledge:
- ITIL® 4 Foundation
- ITIL® 4 Specialist: Create, Deliver & Support
- SIAM™ Foundation
- Strong Knowledge: ITSM, AWS Hybrid Cloud
Teaching Philosophy:
Sarah believes in a practical and engaging approach, focusing on real-world scenarios and interactive learning relevant to the Australian context. Her teaching philosophy emphasizes:
- Understanding ITIL 4 Principles: Deeply exploring the guiding principles and dimensions of ITIL 4.
- Mastering Service Creation and Delivery: Providing practical insights into the activities of the Create, Deliver & Support module within the Australian IT landscape.
- SIAM Integration: Demonstrating how ITIL aligns with Service Integration and Management principles in Australia.
- Exam Success Focus: Providing comprehensive preparation for ITIL 4 Foundation and Specialist exams.
Course Offerings:
Sarah offers a range of ITIL and SIAM training programs:
- ITIL® 4 Foundation Certification Courses (In-Person and Virtual).
- ITIL® 4 Specialist: Create, Deliver & Support Certification Workshops.
- SIAM™ Foundation Certification Courses.
- Customized ITIL and SIAM Training for Organizations in Australia.
Why Choose Sarah?
- Local Expertise: Based in Sydney, Sarah understands the Australian IT landscape.
- Specialized Knowledge: Expertise in ITIL 4 Create, Deliver & Support.
- Engaging Instructor: Known for her clear explanations and interactive teaching style.
- Strong Cloud Knowledge: Understanding of AWS Hybrid Cloud environments.
Location:
Sarah is based in Sydney, Australia, and offers training across Australia and virtually.

Sarah Chen
Experience: 9 years
Based in: Sydney, Australia
Looking to implement effective IT governance and management using COBIT 2019 in Australia? Meet Eleanor Vance, an experienced and certified COBIT trainer based in Sydney. Eleanor is dedicated to helping Australian organizations leverage the COBIT 2019 framework to achieve their business objectives.
Professional Background:
Eleanor has over 12 years of experience in IT governance, risk management, and compliance within the Australian business environment. She has a strong understanding of the COBIT 2019 framework and its practical application in the Australian context.
Certifications & Strong Knowledge:
- COBIT® 2019 Foundation
- COBIT® 2019 Design and Implementation
- Strong Knowledge: IT Governance, Enterprise IT Management, IT Risk Management, Regulatory Compliance (Australian Standards)
Teaching Philosophy:
Eleanor believes in a practical and interactive approach to COBIT 2019 training, focusing on real-world scenarios and challenges faced by Australian organizations. Her teaching philosophy emphasizes:
- Understanding COBIT 2019 Principles and Concepts: Clearly explaining the key principles, governance and management objectives, and components of COBIT 2019.
- Applying COBIT 2019 in the Australian Context: Providing practical guidance on tailoring and implementing COBIT 2019 to meet the specific needs of Australian businesses and regulations.
- Improving IT Governance and Value Delivery: Demonstrating how COBIT 2019 can enhance IT governance practices and contribute to business value in Australia.
- Exam Success Focus: Providing comprehensive preparation for COBIT 2019 Foundation and Design and Implementation exams.
Course Offerings:
Eleanor offers a range of COBIT 2019 training programs:
- COBIT® 2019 Foundation Certification Courses (In-Person and Virtual).
- COBIT® 2019 Design and Implementation Workshops.
- Customized COBIT 2019 Training for Organizations in Australia.
Why Choose Eleanor?
- Local Expertise: Based in Sydney, Eleanor understands the Australian IT and regulatory landscape.
- COBIT 2019 Focus: Expertise specifically in the latest version of the COBIT framework.
- Practical Australian Experience: Experience in helping Australian organizations adopt COBIT 2019.
- Interactive and Knowledgeable Instructor: Known for her engaging teaching style and practical insights.
Location:
Eleanor is based in Sydney, Australia, and offers training across Australia and virtually.

Eleanor Vance
Experience: 12 years
ITIL® CDS CREATE DELIVER SUPPORT TRAINING CERTIFICATION IN CASULA , AUSTRALIA
Earn The Coveted ITIL® CDS CREATE DELIVER SUPPORT Certification
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