The Most Effective ITIL® CDS CREATE DELIVER SUPPORT Exam Preparation
Practices, methods and tools iterated in the ITIL CDS module
Integrating activities and various value streams to create
Delivering highly customer-focused solutions while continuing to have a reliable IT infrastructure
Everything to help candidates to clear the ITIL CDS certification exam
Role plays, Games, & Simulations
Innovative, tailor-made solutions for your Project requirements
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ITIL® CDS CREATE DELIVER SUPPORT Among the Highest Paying Certifications
Annual Average Salaries In USD
Sr Consultant
$ 68 K
$ 50 K
$ 58 K
Min
Average
Max
Consultant
$ 68 K
$ 50 K
$ 58 K
Min
Average
Max
IT Manager
$ 68 K
$ 50 K
$ 58 K
Min
Average
Max
Hiring Companies
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Improved Brand Reputation
Enhance your company's reputation as an employer of choice.
Improved Organizational Learning
Create a culture of continuous learning and improvement.
Improved Employee Engagement
Foster a sense of belonging and purpose among employees.
Improved Employee Satisfaction
Enhance employee satisfaction and job performance.
Pursue Your Passion
Find meaningful work that aligns with your interests and values.
Make a Difference
Contribute to a positive impact on the world through your work.
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Curriculum

  • Lesson 1 – Organizational Structures
  • Lesson 2 – Culture, Competencies, and Teams
  • Lesson 3 – SVS Key Concepts and Challenges
  • Lesson 4 – Shift-Left
  • Lesson 5 – SVS Planning and Resource Management
  • Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
  • Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2

  • Lesson 1 – Reviewing Service Value Chains and Service Value Streams
  • Lesson 2 – Practices that Contribute to a Value Stream for a New Service
  • Lesson 3 – Using the Practice Guides
  • Lesson 4 – Change Enablement – Part 1
  • Lesson 5 – Change Enablement – Part 2
  • Lesson 6 – Service Design and Software Development and Management Practices
  • Lesson 7 – Service Validation and Testing
  • Lesson 8 – Release Management and Deployment Management

  • Lesson 1 – Using a Value Stream to Provide User Support
  • Lesson 2 – Practices that Contribute to a Value Stream for User Support
  • Lesson 3 – Service Desk
  • Lesson 4 – Incident Management
  • Lesson 5 – Problem Management
  • Lesson 6 – Knowledge Management
  • Lesson 7 – Service Level Management
  • Lesson 8 – Monitoring and Event Management

  • Lesson 1 – Managing the Workload
  • Lesson 2 – Options for Service Delivery

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

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About ITIL® CDS CREATE DELIVER SUPPORT Certification

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Your Path to Acing Your ITIL® CDS CREATE DELIVER SUPPORT
Exam

Enroll of CDS Course Training

Attend 16 hours of instructrer led training

Practices, methods and tools iterated in the ITIL CDS module

Delivering highly customer-focused solutions while continuing to have a reliable IT infrastructure

Adopt a?customer-oriented mindset?and?positive communication?strategies

Manage work effectively through?prioritization, handling?queues and backlogs
Understand the Exam Format
Familiarize yourself with the exam structure, question types, and time limits.
1
2
3
4
5
6
7

Enroll of CDS Course Training

Attend 16 hours of instructrer led training

Practices, methods and tools iterated in the ITIL CDS module

Delivering highly customer-focused solutions while continuing to have a reliable IT infrastructure

Adopt a?customer-oriented mindset?and?positive communication?strategies

Manage work effectively through?prioritization, handling?queues and backlogs
Understand the Exam Format
Familiarize yourself with the exam structure, question types, and time limits.
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Learning Objectives
1
Become an ITIL CDS Maestro
Master the art and science of IT service management within the ITIL CDS framework.
2
Conquer the ITIL CDS Landscape
Navigate the complex terrain of ITIL CDS, mastering its key concepts, principles, and best practices.
3
Unleash the Power of ITIL CDS
Learn to effectively manage IT service design, transition, and operation, delivering value to the business.
4
Master the ITIL CDS Lifecycle
Become an expert in the CREATE, DELIVER, SUPPORT stages of the ITIL service lifecycle.
5
Navigate the ITIL CDS Domains
Understand the key domains within ITIL CDS, such as service design, service transition, and service operation.
6
Prepare for the ITIL CDS Challenge
Develop effective study strategies, practice with mock exams, and stay updated on the latest ITIL trends
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Who This Course Is For
IT Service Manager
Service Transition Manager
Service Operations Manager
Service Delivery Manager
Service Design Manager
IT Asset and Configuration Manager
Prerequisites and Eligibility
No formal prerequisites: Open to individuals with varying levels of experience and backgrounds.
 Familiarity with ITIL concepts and terminology is beneficial.
 Attend an accredited ITIL CDS CREATE DELIVER SUPPORT training course to gain in-depth knowledge.
 Pass the ITIL CDS CREATE DELIVER SUPPORT certification exam to validate your skills and understanding.
Frequently Asked Questions
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Earn The Coveted ITIL® CDS CREATE DELIVER SUPPORT Certification
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