ITIL® CDS CREATE DELIVER SUPPORT IN MOZAMBIQUE

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

Overview

The ITIL® 4 Specialist: Create, Deliver, and Support" (CDS) is one of the modules in the ITIL 4 certification scheme, specifically part of the ITIL 4 Managing Professional (MP) certification stream. The CDS module focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services.

Training Options

    Classroom Training - Experience real-world situations and learn directly from active practitioners with accredited industry experts, and advance your knowledge through in-class activities.

    Live Virtual Training-Attend instructor-led live online sessions from anywhere.
    Learn about the latest updates in the Agile industry through tutorials, articles, interview Q&As, and case studies.

Course Curriculum

  1. Creating Value with Services:
  2. Ensuring Service Quality and Compliance:
  3. Creating a Service Value Stream:
  4. Providing Business Continuity:
  5. Supporting and Managing the Work Environment:
  6. Managing Knowledge:
  7. Continual Improvement of Services:

Course Details

Type: Forty (40) multiple choice carrying 1 mark each.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (28of 40)

Course specific FAQs

FAQs on Project Management Fundamentals

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Once you enroll for training from Scholaracad Learning, you will receive:

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No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.

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